Initial Disclosure Document The Financial Conduct Authority (FCA) The FCA is the independent watchdog that regulates financial services. This document is designed to be given to consumers considering buying certain financial products. You need to read this important document. It explains the service you are being offered. The core message of the FCA is to promote best practice in the financial services industry and as such act as our regulator. Whose products do we offer? We offer a variety of finance products from a range of providers. we have a panel of lenders which we act as a broker for. We also have specialist finance brokers we utilise when the normal panel of lenders is not appropriate I.E if you have poor credit we will use these specialist providers which will act with the same transparency as ourselves What Credit Facilities will we provide you with? We will make no recommendations for the suitability of the finance product you choose, we will make you aware of the terms and conditions of the plans we offer , We currently offer Hire Purchase and a different form of hire purchase called Personal Contract Plan , we will collect information from you to provide to the finance company and they will either accept , decline or attach special conditions , they will not discuss to us your credit score or existing arrangements. Remuneration We will make you aware of any and all commission, documentation fees or introductory commission we receive. We will ask for your “informed consent” for us to proceed with your agreement, you will be given this before you are allowed to sign any finance agreement. What will you have to pay us for our services? We rely on commission for setting up finance agreements and will not ask you to pay a fee for setting up a hire purchase agreement Who regulates us? We are authorised by the Financial Conduct Authority, 25 The North Colonnade, Canary Wharf, E14 5HS. Our Firm Reference Number is …661247 for MotoGB , 661260 for MCO , 661259 for KJM and for CYC 661252. You can check this on the FCA’s register by visiting the FCA’s website http://www.fsa.gov.uk/register/home.do or by contacting the FCA on 0300 500 0597 Ownership Moto GB Limited has been registered as a limited company since 10th May 2000 and the registered number is 03989635 What to do if you have a complaint Most complaints can be resolved at the dealership, by the General Manager, They will investigate your complaint and if it’s a regulated complaint, inform you what course of action you can take , we can provide you with details of your finance company and contact number for the customer services department . If the lender is not able to settle your dispute you may be able to refer it to the “Financial Ombudsman Service, Exchange Tower, London E14 9SR Are we covered by the Financial Services Compensation Scheme (FSCS)? We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without an upper limit. For compulsory classes of insurance, insurance advising, and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not cover consumer credit. Further information about the compensation scheme is available from the FSCF on 0207 892 7300 or by visiting www.fscs.org.uk