Good Afternoon Graham,
The Z900 was delivered earlier today and the Suzuki was inspected, approved and collected.
I am delighted with both the new bike and your efficient, courteous and professional service.
You and and your team absolutely hit the sweet spot in terms of customer relations. Friendly and helpful yet professional and business like.
Please feel free to use this note in any PR or promotional activities.
Best,
Tim.
P.S. Please also pass on my thanks to Andy.
, Website
I really do not know what more you could ask for from a dealer, Nick was super polite, nothing was too much trouble, excellent communication, I knew exactly what was happening all through the buying process, the bike arrived almost to the minute they said it would and was mint condition no issues at all, I would Highly recommend contacting these guys when you want a new bike, I will without doubt be a returning customer, well done guys a great customer experience, absolutely 5 stars on every aspect
Rob B
Rob B, Google
FIVE STAR. Coming from a customer centric background and organisation myself, I know what good looks like - and Nick at Robinsons is OUTSTANDING.
Having spent the last 22 years in a car the only thing I knew about bikes was that they have two wheels - that was until I was fortunate enough to visit Robinsons and get some advice from Nick.
On entering the showroom I was acknowledged but not hassled, had a pressure free chat about a bike I was interested in. I was able to ask all the questions I had about what kind of licence/test/CBT I needed, how to secure the bike etc... Good genuine family like care and old fashioned values.
Explained I was in a bit of a rush for delivery and Nick pulled out all the stops to get me the right delivery date.
Pricing felt right while I was there but once I got home and clicked around on AutoTrader/various platforms was delighted to discover Robinsons are more than competitive in this space.
On delivery day Nick gave me a no rush full handover and explanation of the bike's controls and made sure I was fully comfortable before leaving. Good sized car park for you to have a bit of a practice on too before going on the road.
Nick advised me about when the bike would be due a service and indicated how much notice would be required to book in.
While on site I visited their parts/spares/accessories dept and again received a great experience - advisor explained the various options, how sizes worked, what I should be looking for in the most important bit of kit, the helmet. I noticed they also had deals going - i.e first time rider packages and some discounted items. Great advice on the various security products too.
In summary if you're a new rider who needs to learn everything, a time served rider who wants an upgrade, a millionaire where money is no object, or someone looking for a competitive deal, then this is place to visit.
Do yourself a solid favor - call Robinsons, and ask for Nick.
Thanks again - look forward to coming for a look round when the bike needs its first service - no doubt will have a couple of teenagers and mother-in-law in tow who now also seem to be getting the two wheeled bug!
Gaz White, Google
c
5 reviews · 4 photos
a week ago-
Thank you so much to all the guys down at robinsons, thank you for the amazing service provided by you all. And thank you to Ash for my CBT this is the third time I have sat a CBT and this is by far the best out there. Highly recommend
Donna Perks 5 reviews · 4 photos a week ago- Thank you so much to all the guys down at robinsons, thank you for the amazing service provided by you all. And thank you to Ash for my CBT this is the third time I have sat a CBT and this is by far the best ou, Google
Claire Webb
1 review
2 weeks ago-
Bought my new bike from here a couple of days ago, really happy with the service I received. Overall a great experience and would recommend!
Claire Webb, Google
Friendly staff great selection of Bikes. I've never seen so many Royal Enfield in one place before! Some great classics, Velocette, Norton and BSA to name but a few!
Alan, Google
Nick Williams
9 reviews · 1 photo
2 weeks ago
Excellent service from Robinson's of Rochdale. I purchased my new bike here this week and the whole experience was exceptional from start to finish. I'd particularly like to thank Andy Whale who really went the extra mile for me, nothing was too much trouble. I would recommend Robinson's 100% to anyone looking for their next bike and I will definitely be taking my return custom here for my next bike purchase. Well
done and thanks so much. Nick.
Nick Williams, Google
Ben Saxon recommends Robinsons Rochdale.
May 16 ·
I recently purchased a brand new R1 from
Robbinsons. Great service by the guys, they found me the bike I wanted in the colour I wanted, a couple of days later the bike was on site for me to view so I bought it. The whole process was less than a week. And on top of giving me a good deal on a new R1, they also gave me a great price for my old bike. Couldn’t ask for anything more from a bike dealer.
Very happy customer
Ben Saxon, Facebook
Completed my CBT renewal today, great team. Amazing quality bikes, well maintained. Very organised showroom 100% recommend.
Owen-00 Marshall-00, Google
Kostas Dsp recommends Robinsons Rochdale.
July 9 ·
Great customer service and a very friendly environment! Highly recommended business!
Kostas Dsp, Facebook
Very pleased with my experience, from initially attending the showroom, the friendly atmosphere received from the staff, staff did not put you under pressure to make decisions, the advice given as a new full licence holder was very welcome. Good communication after ordering the bike, leading onto collection.
Neal, Website
Carl Sandever recommends Robinsons Rochdale.
June 7 ·
Found the bike I like online and got in touch, dealt with Nick and nothing was too much trouble. I live almost 400 miles away and the bike was delivered to my door. Excellent service and would most definitely recommend. A huge thanks from a very happy custome
Carl Sandever, Facebook
Mario Andre Santos recommends Robinsons Rochdale.
July 27 at 5:50 PM ·
Amazing store amazing staff. Thank you
Mario Andre Santos, Facebook
Joseph Reiser
1 review
a week ago-
Picked up a V-Strom 650 from Robinsons in Rochdale, amazing service and couldn't be happier with the whole process. Fair PX price for my old bike, Nick Holt took care of the whole thing and made the purchase far easier than any other dealer I've used. Service department top notch too! Can't reccomend highly enough.
Joseph Reiser, Google
I've just bought a new Kawasaki bike from Robinsons, and ended up part-exchanging one of my existing machines. The salesman Andy was attentive, knowledgeable, friendly and professional and put an excellent deal together for me. Despite COVID19 and a very obviously busy dealership now the lockdown is relaxed somewhat, the bike was prepared and delivered not just on time but early. A very good experience, I've used this dealership in the past. They were good then and still are. One very happy customer thank you very much. Good work guys!
, Website
Matthw Howard
2 reviews · 1 photo
3 days ago
had a great experience at robbinsons of Rochdale staff are very pleasant and knowledgeable purchased a z900 and have now returned for first service and still received the professional attitude well recommended 100%
Matthw Howard, Google
Jason Casey
5 reviews
2 weeks ago-
I was helped by Andy W who was tremendous from start to finish and made sure everything was perfect for me. Very impressed with the service and professional conduct of the shop. Great bike, great service, and since purchasing I have experienced great aftercare. Thanks for everything guys!
Jason Casey, Google
David Fairbrother
4 reviews
2 weeks ago
Just bought a zx10r from robinsons I walked in told them what I was looking for and they went above and beyond and found me one at a very good price outstanding customer relations outstanding service very friendly could not be happier definitely recommend you pay andy and the team a visit for all your motorcycle needs
David Fairbrother, Google
Gary Carter
1 review
3 weeks ago-
I've just bought my first bike, brand new to felt no pressure and took my time looking. Great advice for 1st time buyers from the staff, Nick was down to earth and helped me, even threw in a FREE CBT test and discount off my bike gear. Ash was my instructor for the day who made me feel relaxed and any questions or concerns I had he answered me and put me at ease, even though I kept forgetting to knock my indicators off he was very patient n joked. All staff who passed me said hello and some had quick chat very friendly, Great day looking forward to picking my new bike up!!
Gary Carter, Google
Absolutely brilliant customer service. Nick was really helpful and helped me every step of the way in getting my dream bike! A Ducati 748. I live a bit away from Robinsons, Nick made sure that the bike was sorted so I would have no problems with it.
Alastair, Google